Turn Technical Diagnostic Reports Into Customer-Friendly Explanations
Help customers understand what’s wrong with their vehicle, why the repair matters, and what the technician is recommending—without adding more explanation time for your staff.
REAL-WORLD EXAMPLE
STEP 1 — Shop Diagnostic Information
Step 2 — Customer-Friendly Explanation
Battery Test Summary
Your battery test shows that the battery is severely weakened. It is rated to provide 630 cold-cranking amps (CCA) but produced only 165 CCA during testing. The tester also reports only 7% battery health and recommends replacement.
In plain language, the battery may no longer have enough reliable starting power to consistently start the vehicle. Replacing it now can help reduce the risk of a no-start situation.
What the shop may recommend:
Battery replacement based on the test results and technician evaluation.
Why This Helps Your Repair Shop
Help customers understand repair recommendations
Reduce the time staff spend explaining technical test results
Build customer trust with clear, professional communication
Create a more consistent customer experience
Deliver explanations branded for your repair shop
How It Works
1. Your shop performs the diagnostic test
Your technician uses the same diagnostic tools and processes you already use.
2. The diagnostic information is submitted
The test results or diagnostic report are provided to the Lamora Labs explanation system.
3. AI translates the technical information
The system creates a clear, customer-friendly explanation based on the information provided by your shop.
4. Your shop reviews and shares it
Your team remains in control. Once reviewed, the explanation can be shared with the customer as part of your service experience.
See What This Could Look Like in Your Repair Shop
Schedule a short conversation with Lamora Labs to see how customer-friendly diagnostic explanations could fit into your existing workflow.
Lamora Labs provides AI-powered communication and automation tools designed to help businesses explain technical information more clearly. Final diagnostic conclusions, repair recommendations, and customer communications remain under the control of the repair shop and its qualified technicians.